A Complaint Is a Gift

Recovering Customer Loyalty When Things Go Wrong

Business & Finance, Marketing & Sales, Customer Service

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

More books from Berrett-Koehler Publishers

bigCover of the book Strategic Public Management by

bigCover of the book Open Space Technology by

bigCover of the book Maximizing Project Value by

bigCover of the book Never in My Wildest Dreams by

bigCover of the book Human Resource Management in the Knowledge Economy by

bigCover of the book We Can’t Talk about That at Work! by

bigCover of the book Measuring and Improving Social Impacts by

bigCover of the book Practicing Positive Leadership by

bigCover of the book The Book of Agreement by

We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy