Strategic Management of Professional Service Firms

Theory and Practice

Business & Finance, Management & Leadership, Planning & Forecasting, Industries & Professions, Industries
Cover of the book Strategic Management of Professional Service Firms by Stephan Kaiser, Max Josef Ringlstetter, Springer Berlin Heidelberg
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Author: Stephan Kaiser, Max Josef Ringlstetter ISBN: 9783642160639
Publisher: Springer Berlin Heidelberg Publication: November 19, 2010
Imprint: Springer Language: English
Author: Stephan Kaiser, Max Josef Ringlstetter
ISBN: 9783642160639
Publisher: Springer Berlin Heidelberg
Publication: November 19, 2010
Imprint: Springer
Language: English

Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies. 

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies. 

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